Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we collect:

• Full name, date of birth, and address
• Email address and phone number
• Government-issued identification details
• Payment and banking information
• Account credentials and security questions

1.2 Usage Information

We automatically collect information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Transaction history and gaming activity
• Communication records with our support team

1.3 Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze service usage. See our Cookie Policy for details.

2. How We Use Your Information

We use your personal information to:

• Provide and maintain our lottery services
• Process transactions and prize payments
• Verify your identity and age
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Improve our services and user experience
• Send important account notifications
• Provide customer support

3. Information Sharing

We may share your information in the following circumstances:

3.1 Regulatory Compliance

We share information with regulatory authorities including the Victorian Gambling and Casino Control Commission (VGCCC) as required by law.

3.2 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and banking services
• Identity verification and age checking
• Customer support and communication
• Technical infrastructure and security
• Marketing and analytics (with your consent)

3.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and the safety of our users.

4. Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for sensitive data
• Secure servers with firewall protection
• Regular security audits and penetration testing
• Staff training on data protection practices
• Multi-factor authentication for account access
• Continuous monitoring for suspicious activity

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Detect and prevent fraud

Generally, we retain account information for 7 years after account closure, in accordance with Australian financial record-keeping requirements.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

7. Marketing Communications

We may send you marketing communications about our services, including:

• New draw announcements
• Special promotions and bonuses
• Service updates and improvements
• Responsible gaming resources

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your data during such transfers, including:

• Adequate security measures
• Contractual data protection obligations
• Compliance with international privacy standards

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18, we will delete it immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of material changes via email
• Provide a summary of key changes

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Privacy Officer
Email: privacy@quantumdraw.com
Phone: 1800 QUANTUM (1800 782 688)
Address: 87 Ipswich Road, Woolloongabba QLD 4102

12. Complaints

If you have a complaint about how we handle your personal information, you can:

• Contact our Privacy Officer directly
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
• Contact the Victorian Gambling and Casino Control Commission

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